Support
Need help? We're here for you.
Welcome to PetVerse support. Below you'll find how to contact us and answers to the most common questions. If you don't find what you need, just send us an email.
Contact us
The fastest way to reach us is by email at app.petverse@gmail.com. Write to us in English or Romanian — we read every message.
Please include your device model, iOS version, and a short description of the issue (a screenshot helps). We usually reply within 1–2 business days.
Manage your subscription
PetVerse Pro is an auto-renewable subscription billed through your Apple ID. You can view, change, or cancel it any time from your iPhone: Settings → [your name] → Subscriptions → PetVerse.
Cancelling stops future renewals; you keep Pro access until the end of the current billing period. Refunds are handled by Apple at reportaproblem.apple.com.
Delete your account and data
You can permanently delete your account and all associated data from inside the app: Settings → Delete account. This removes your pets, records, documents, and photos.
If you can't access the app, email us at app.petverse@gmail.com from your account address and we will delete your data for you.
Common questions
Not getting reminders? Make sure notifications are enabled in the app (Settings → Reminders & notifications) and in iOS Settings → PetVerse → Notifications.
Trouble signing in? Confirm your email and password are correct. If you signed up with a confirmation email, tap the link in your inbox (check spam) before signing in.
Your data is stored securely and synced across your devices when you're signed in. See our Privacy Policy for details on how we handle your information.